You have a question, We have an answer
SOLANOS SERVICES is a step ahead of other businesses in more than just our service. Our commitment to doing an excellent job and making sure our clients are informed and involved throughout the process, helps distinguish us from the rest of the field. Many of our customers have specific questions about our professional services. Here are just a few of the frequently asked questions we hear at Solanos Services. If you don't see your question, please don't hesitate to call us.
HOW SHOULD I PREPARE DAY OF APPT?
Be sure that any items such as toys,laundry, dishes are out of the way as well as any clutter. We recommend our clients to remove any light obstacles that can get in the way of your services such grills, tables, wires, or cables. Larger obstacles that may get in the way, we advice you to let us know ahead of time. Depending on how big and heavy it may be, there may be an additional charge. Animals should be secured. We can do a much better job in the time allotted if we can focus on your service. Our goal is to provide the best service by just focusing on the job you want accomplished.
DO I NEED TO BE PRESENT DAY OF MY SERVICES?
No. In fact, it is usually better that the home or office be vacant. Again, we are better able to focus on servicing your home without distractions. Just make sure that we get the keys or security gate codes to avoid lockouts. In the end, it's your home so you can be present the day of.
HOW DO I PAY?
Payments are due the day of your scheduled service. Most customers find it convenient to simply leave the payment in a sealed envelope in the home, or specified location made payable to Solanos Services. We also accept credit cards.
DO I PROVIDE ANY SUPPLIES FOR EQUIPMENT?
No. Every crew comes to your home fully equipped with top-quality products and equipment. However, because Solanos Services is flexible, if requested and provided, we will put use with your preferred products.
WHAT IF I NEED TO CANCEL MY SERVICE?
Each appointment slot is reserved individually on our schedule whether an appointment is made last minute or months in advance in order to guarantee that each appointment will be fulfilled. Therefore we require a 24-hour cancellation/reschedule notice to insure that in the event of a cancelled or moved appointment we may have time to fill the appointment slot from our wait list.
There is no charge for any cancellations made with 24-hour notice via Text message, Facebook messenger or phone call. All cancellations made with less than 28-hour notice will be subject to a fee up to 50% of the scheduled service to be billed separately via emailed invoice. Accounts that have been billed must be paid in full and brought up to date before any further appointments may be scheduled.
Solanos Services understands that life can be unpredictable and deserve the right to waive all fees in extenuating circumstances. Furthermore, no penalty will be issued in the event of a power outage, threat of imminent severe weather, or other unavoidable circumstances that are out of the client’s control that prevent an appointment from being fulfilled.
In the event that the members of Solanos Services must cancel an appointment, no penalty will be issued and the client(s) affected will receive a discount or upgrade credit to be used at their next scheduled appointment.**
CAN I PROVIDE SPECIAL INSTRUCTIONS?
We encourage it! Special instructions will enhance the cleaning experience you receive.
IS THE TEAM ALLOWED TO RECEIVE TIPS? IF SO HOW MUCH?
Tips are not expected, however, the teams do appreciate them and are allowed to receive them. We have found it common for clients to leave tips at the end of each service. If service is paid by credit card, we always ask if any tips want to be added so that its all in one transaction. Your welcome to leave what you feel comfortable with. There’s always the other option of leaving great comments. Our teams love hearing that their work is well appreciated!
HOW DOES THE GUARANTEE WORK?
If you are not happy with any part of our service, just call us within 24 hours of our visit and we will be happy to return and make corrections without any additional cost to you. It’s as simple as that.
HOW OFTEN CAN YOU PROVIDE SERVICE?
Solanos Services can be provided weekly, bi- weekly, or monthly, depending on your service needs. We also offer services for special occasions.